We operate both an online store and a physical location! For over 36 years, we have proudly served our clients in the heart of downtown Chicago. Check out our reviews on Yelp, The Knot, Etsy, and the Better Business Bureau to see what our customers have to say!

Yes! Our Rosados Box™ line comes with a one-year limited manufacturer warranty against defects (excluding sale or discounted items or unless otherwise disclosed). Click [here] for full details.

For all other products in our shop (outside the Rosados Box™ line), we offer a six-month warranty. Additionally, we provide complimentary inspections and tightenings—just cover the shipping and handling fees. We stand by the quality of every piece we sell!

Absolutely! We ship all packages with full insurance, and for items valued over $200, a signature is required upon delivery. Your package remains insured until it is marked as delivered at your listed destination. Plus, you'll receive a tracking number as soon as your order is ready to ship!

The shipping time depends on the item:

• Rosados Box™ items: Ships in 10–15 business days (2–3 weeks), unless stated otherwise.
  
• Custom-made items: Typically ship in 3–6 weeks, depending on response time.
  

Each product listing includes an estimated lead time so you’ll know exactly when to expect your order.

We ship all orders via trusted carriers such as UPS, FedEx, and USPS to ensure safe and timely delivery. All packages include full insurance for protection during transit.

Yes! We offer international shipping to many countries. Shipping costs, customs duties, and taxes may apply based on your location. Please check your country’s import regulations before placing an order.

Shipping time varies based on the item and location:

• Domestic (U.S.) Standard Shipping: Typically 3–7 business days.
  
• Express Shipping (U.S.): Usually 1–3 business days.
  

International Shipping: Varies by destination, usually 7–21 business days.

For made-to-order and custom pieces, production time is separate from shipping time.

We insure all packages until they are marked as delivered. If your package is lost or damaged during transit, please contact us immediately so we can assist you in filing a claim with the shipping carrier.

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we accept PayPal, Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.

Yes! We offer financing options through Affirm, Klarna, and Shop Pay Installments, allowing you to pay over time with flexible payment plans. Simply select one of these options at checkout to see available plans.

Sales tax is applied based on your shipping address and local tax laws. The applicable tax will be calculated at checkout.